1. Introduction
Welcome to Skelto. These Terms and Conditions govern your use of our platform and services. By accessing or using Skelto, you agree to comply with these terms. If you do not agree, you may not use our platform.
2. Platform Purpose
Skelto is a platform designed to connect clients with real estate professionals. Skelto does not provide real estate services, brokerage services, legal advice, or guarantee any outcomes from interactions facilitated through the platform.
3. Compliance with Fair Housing Laws
All users, including real estate agents, agree to comply with federal, state, and local fair housing laws, including but not limited to:
- The Fair Housing Act (FHA), which prohibits discrimination in housing-related transactions based on race, color, religion, sex, disability, familial status, or national origin.
- The Equal Credit Opportunity Act (ECOA), which ensures all consumers are given an equal chance to obtain credit without discrimination.
- The Americans with Disabilities Act (ADA), which mandates accessibility accommodations in real estate transactions.
- Any applicable state and local fair housing regulations that may impose additional requirements.
Discriminatory practices, including but not limited to refusal to work with individuals based on protected characteristics, steering clients towards or away from certain neighborhoods, or providing different levels of service based on discrimination, will result in immediate removal from the platform. Skelto does not monitor interactions for fair housing violations but will take action upon verified reports.
4. Real Estate Laws & Communication Compliance
- Agents must comply with all federal and state real estate laws regarding client communication, including advertising laws, truth-in-advertising rules, and consumer protection laws.
- Agents are responsible for disclosing agency relationships where required by law, including dual agency situations where applicable.
- Agents must adhere to anti-solicitation laws, including compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and Do-Not-Call Registry regulations when communicating with potential clients.
- Clients agreeing to these terms and conditions and requesting to communicate with Agents allow Agents the right to contact them via the in-app messaging tools, regardless of their status on the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and Do-Not-Call Registry.
- Skelto does not monitor, regulate, or control communications between users. Users are solely responsible for ensuring their interactions comply with applicable laws.
- Any misrepresentation, fraudulent advertising, or misleading claims made by an agent are the sole responsibility of the agent and may result in removal from Skelto.
- Agents must ensure all listing details and property information shared through the platform are accurate and in compliance with Multiple Listing Service (MLS) rules and any other governing bodies applicable in their jurisdiction.
- Agents must adhere to all NAR, Local Realtor, and brokerage duties on their own behalf. Failure to comply with standard and legal requirements to hold a real estate license will not be at the liability of Skelto.
- Skelto’s platform is set for connections, and does not outline the scope or capabilities of an individual’s work. It is the Agent’s responsibility and liability to adhere compliance to all laws and regulations.
5. Buyer Broker Agreements & Transparency
- Skelto is not liable for any conflicts arising from clients having existing buyer-broker agreements.
- Clients are solely responsible for disclosing whether they have any prior agreements with another brokerage or agent before engaging in business.
- Clients must disclose any exclusive buyer representation agreements to potential agents before initiating a working relationship.
- Clients must disclose any single use contracts with the applicable addresses to potential agents before initiating a working relationship.
- Skelto does not facilitate, enforce, or guarantee exclusivity agreements between clients and agents. Any disputes regarding such agreements must be handled between the involved parties without Skelto’s involvement.
- Skelto will not be liable for disputes arising from lack of Client transparency, nor lack of Agent due diligence to verify any previous existing agreements before pursuing a working relationship.
- If there are any future disputes, lawsuits, or any sort of legal battle between the parties met on this platform, Skelto will not be involved by agreeing to these terms.
6. Liability Disclaimer for In-Person Meetings
- Skelto does not vet, verify, or screen users for safety, authenticity, or reliability.
- Any meetings arranged between clients and agents, whether in person or virtually, are solely at their own risk.
- Skelto assumes no responsibility for the safety, conduct, or outcomes of in-person meetings. Users are advised to take appropriate precautions, such as:
- Meeting in well-lit, public locations.
- Informing a trusted person of the meeting details.
- Avoiding the exchange of personal financial information unless legally required.
- Using video calls before meeting in person for an added layer of security.
- Skelto is not liable for any incidents, including but not limited to:
- Physical injury or harm suffered during an in-person meeting.
- Harassment, assault, theft, fraud, or any criminal acts committed by any user.
- Any property damage occurring as a result of an in-person meeting.
- Any unauthorized transactions, agreements, or disputes arising from user interactions.
- Skelto strongly recommends that users conduct due diligence before agreeing to in-person meetings and follow best safety practices when meeting new individuals.
- In the event of an incident, users agree to resolve disputes directly and release Skelto from all claims, demands, and damages arising from in-person interactions facilitated through the platform.
7. Agent & Client Profile Pictures & Videos
- All users, including agents and clients, may upload profile pictures and videos, but all media must adhere to Skelto’s community guidelines and applicable state and federal laws.
- The following content is strictly prohibited:
- Any form of indecent exposure, nudity, sexually suggestive imagery, or inappropriate gestures.
- False or misleading depictions of a person’s identity, including using photos of someone else.
- The use of copyrighted materials without proper authorization.
- Any discriminatory or offensive content that may violate fair housing laws.
- AI-generated or manipulated images that misrepresent an individual’s physical appearance or professional status.
- Any images or videos that violate federal or state regulations regarding personal identification, privacy laws, or community standards.
- Skelto reserves the right to remove any media that violates these guidelines and suspend or permanently ban accounts as necessary.
8. Data Security & Liability for Data Breaches
- Skelto implements industry-standard encryption and security measures to protect user data but does not guarantee complete security against cyberattacks or breaches.
- In the event of a data breach, Skelto will take reasonable steps to notify affected users but is not liable for any damages resulting from unauthorized access to user data.
- Users are responsible for maintaining strong passwords and protecting their account credentials.
- Skelto does not assume liability for loss of personal data, identity theft, or unauthorized account access due to negligence or malicious activity by third parties.
9. Credit Card Transactions & Financial Security
- Skelto uses secure third-party payment processors to handle transactions and does not store or process credit card information directly.
- Upon selecting a subscription plan, agents agree to pay the full subscription term and may only cancel at the end of that term. No refunds are available once payment is confirmed.
- Credit card disputes will not be honored for payments made on the platform.
- While Skelto implements industry-standard encryption and security protocols, it is not responsible for fraudulent transactions occurring outside the platform.
- Users are responsible for monitoring their financial statements and reporting any suspicious activity to their bank or credit card provider.
- Skelto is not liable for chargebacks, disputes, or unauthorized charges made by third-party payment processors.
10. Account Termination & Permanent Bans
- Users who engage in any of the following activities will be permanently banned from Skelto:
- Uploading content that violates state, federal, or international laws.
- Engaging in harassment, stalking, or threatening behavior towards other users.
- Inciting harm, violence, or discrimination against individuals or groups.
- Using the platform for illegal activities, fraud, or scams.
- Repeated violations of community guidelines or terms of service.
- Permanent bans are final and cannot be appealed. Skelto reserves the right to remove any content or user account that it deems harmful or in violation of these terms.
11. Limitation of Liability
- Skelto shall not be held liable for any damages, direct or indirect, arising from the use of the platform.
- Users acknowledge and accept all risks associated with interacting with others on the platform and agree to hold Skelto harmless from any resulting claims.
12. Contact Information
For inquiries regarding these Terms and Conditions, please contact us at support@skelto.app