Privacy Policy

Effective Date: March 1, 2025

Welcome to Skelto. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

We collect various types of information to enhance our services and ensure compliance with applicable laws.

• Name, email address, phone number, and profile details.
• Location information (if permitted by the user).
• Payment information, including credit card details (secured and processed through third-party payment processors).
• Communications between users, including messages and responses.
• Profile images, videos, and other uploaded content.
• Device identifiers and IP addresses for security monitoring.

• Device type.
• Platform usage and activity logs.
• Cookies and tracking technologies for analytics and functionality improvement.

We use your data to:

• Facilitate connections between clients and real estate professionals.
• Process payments and manage subscriptions.
• Improve platform functionality and user experience.
• Monitor compliance with our Terms of Service and Community Guidelines.
• Protect against fraud, abuse, and security threats.
• Comply with legal requirements and regulatory obligations.
• Send users service updates, account notifications, and marketing communications (with opt-out options available).

We may share necessary data with third-party partners who assist in:

• Payment processing (e.g., Stripe, PayPal, or other payment gateways).
• Analytics, marketing, and customer support.
• Data storage and security.

We may disclose user data if required by law or in response to:

• Law enforcement requests.
• Regulatory obligations (e.g., fair housing laws and anti-discrimination laws).
• Fraud investigations and security breaches.

• Any information posted on public profiles, such as agent credentials, videos, or testimonials, is visible to other users.
• Users are responsible for ensuring that they do not share sensitive personal information publicly.

We implement security measures to protect user data, including:

• Encryption of payment data, credit card details, and sensitive information.
• Secure servers and restricted data access.
• Continuous monitoring for unauthorized access.

We retain personal data as long as necessary to fulfill legal, regulatory, or business purposes. Users may request account deletion, but some information may be retained for legal compliance.

While we take every precaution to protect data, Skelto is not liable for unauthorized access, hacking, or data breaches. In the event of a breach, we will notify affected users as required by law.

• All payments are securely processed through third-party providers.
• Skelto does not store full credit card details but ensures security through encrypted transactions.
• Users are responsible for safeguarding their financial credentials.

• Agents who subscribe to Skelto are obligated to complete the full term of their selected subscription.
• Payments are non-refundable, and disputes regarding legitimate charges will not be honored.
• Subscriptions must be canceled before the renewal date to avoid additional charges.
• Credit cards cannot be disputed for legitimate charges, and users agree that once a payment is processed, refunds will not be provided.
• Please refer to Apple’s Terms and Use for more information regarding auto-renewal subscriptions. https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

• Users must ensure that all uploaded content complies with state, federal, and Skelto community guidelines.
• Profile pictures and videos must not contain nudity, misleading representations, or violate fair housing laws.
• Accounts posting illegal content or engaging in harassment will be permanently banned.
• Profile pictures that do not follow federal, state, or Skelto’s guidelines may result in content removal or account termination.

• Skelto is not liable for in-person meetings, disputes, or interactions between users.
• Users should take precautions, including meeting in public places and informing a trusted individual about their meetings.
• Skelto is not responsible for any physical injury, harassment, property loss, or financial damages arising from user interactions.
• Users must conduct themselves professionally and responsibly when arranging meetings.

• Users must provide accurate and truthful information.
• Any attempt to scam, defraud, or misrepresent services will result in immediate account termination and possible legal action.

• Skelto reserves the right to remove accounts, suspend services, or ban users for violations of this policy.
• Users engaging in illegal activity, harassment, or fraudulent behavior will be permanently banned without appeal.
• Content violating state or federal laws will be reported to appropriate authorities.
• Users found guilty of harassment, fraud, or causing harm to others through the platform will have their accounts terminated indefinitely.

Skelto may update this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the platform implies acceptance of the updated terms.

For privacy-related inquiries, users may contact us at support@skelto.app.